Report an email problem

Is your email still not working?

Please share your experience here. You won’t receive a response from us, but your feedback will go directly to our engineering team to ensure we have clarity of any ongoing impact on customers. If you do require a response, please revert to making contact via our normal support channels. Please note, response times may be slow.

Add your domain name The part after the @ in your email address, for example: example.co.za

How do you access your email? Pick the one you use most frequently.

xneelo Webmail (in a browser) An email client (Outlook, Apple Mail, Thunderbird, phone) Both

What are you currently experiencing? Tick all that apply:

I am not receiving email I cannot send email My mailbox appears to be empty, or there are folders missing My email client is re-downloading all my email I cannot log in to webmail Something else

Anything else we should be aware of? (optional) Error messages, when it started, which mailboxes are affected.

We store your domain, what information you provided, and the mail servers your domain points to. Your IP address is not stored in a readable format.

We are working on a large-scale email incident

Is your email still not working?